HAH Highlights Services And Patient Satisfaction


New expanded services, patient and employee satisfaction were among the themes of the Hillsboro Area Hospital annual meeting on Thursday, Oct. 17, at the hospital.

"I can't tell you how great it is to work for an organization that focuses on patient satisfaction as much as we do here," vice president of patient care services David Harrison said in presenting the president' report for Rex Brown who was out of town.

In expanded services, Harrison highlighted the recruitment of Dr. Andrew Ott for podiatry, as well as contracts with Dr. Sheila Thomas, psychiatrist, and Dr. Jessica Moja specializing in pulmonary diseases.

Harrison also reported to board members that the hospital earned its sixth consecutive Top Workplace award from the St. Louis Post-Dispatch, and several departments performed in the 99th percentile in Press Ganey patient satisfaction surveys.

In terms of quality, the hospital achieved Det Norske Veritas (DNV) accreditation, and formed a new Team Development Institute for internal training.

In the area of community outreach, the hospital served 1,917 meals in Hillsboro, Irving and Witt through the summer lunch program

It is completing year two of the three-year Little Leaps study at HCCDC to develop early learning skills.

The hospital has again tapped the SIU School of Medicine Department of Populations Science and Policy to do youth assessment research.

"I'm very excited in how we're addressing the needs of our youth," board chair Lindsay Wagahoff said in her remarks.  She also thanked fellow board members and the hospital staff.

"We're adding new physicians and new high-cost services," hospital vice president of financial services Terri Carroll said in delivering the treasurer's report.

Because of that, net operating income was down to $1.8 million from $2.2 million in fiscal year 2018.  That resulted in a 7.6 percent operating margin, down from 9.6 percent last year.

The hospital employs 172 full time equivalent positions, up four from last year and up eight from 2017.  Average daily census is 6.8, the same as last year.

Board member Greg Holcomb was reelected to the hospital board, which also elected three new members: Misty Borrowman, Brad Young and David Hough. Hospital medical staff reappointed Dr. Ben Cady to the board.

Chairman Wagahoff presented plaques to retiring board member Patty Clarke, and will present them to retiring board members Brian Knodle and David Imler who were not present for the meeting.


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